How to prepare a working connection
Open Dashboard → Settings, save the Playtomic Client ID and Client Secret, then run Test connection. Next open Dashboard → Clubs and set the Playtomic tenant ID on every venue that should participate.
Open Dashboard → Settings
Scroll to the Playtomic connection card. Existing credentials are shown as saved values and the status badge reflects the last successful test.

Enter Client ID and Client Secret
Paste the club API credentials into the two fields. Keep the secret in the password field unless you need to inspect it for a correction.
Save the credentials
Choose Save before testing. Editing the values resets the tested state until the new pair is saved and verified.
Run Test connection
Use the test action and wait for a success result. Resolve credential or permission errors before moving to sync or import.
Set each club’s Playtomic tenant ID
Open Dashboard → Clubs → the club, enter its Playtomic tenant ID and save. Repeat for every venue that should be queried.

Open Dashboard → Players and run sync
Choose Sync from Playtomic. Review the result counts for clubs and players, then search the CRM for an expected imported contact.

